Sending Your Merchandise to South Bay Galleries

You may send your merchandise to South Bay Galleries at 414 South Service Rd. Suite 336 Patchogue, NY 11772 with whatever carrier you feel most comfortable with.  

Note: You will be responsible for all associated shipping and insurance costs at the time of mailing.  

Alternatively, South Bay Galleries can arrange FedEx to pick up your merchandise from your house at your convenience. South Bay Galleries will provide you with prepaid FedEx label(s) that will be used to ship the package(s) to us fully insured overnight.

Note: A prearranged date and timeframe must be set up with your representative at least one business day in advance. Additionally, prior notice will be needed for South Bay Galleries to provide the prepaid FedEx Label(s) and/or FedEx shipping box(es) if needed.

Whichever option you choose, please make sure your package(s) are fully sealed and taped very well to avoid any issues in transit. Also, please include an itemize list of the merchandise you are sending.  

Receiving Your Merchandise

Your merchandise will be received and signed for by a member of South Bay Galleries shipping and receiving department. Your package will then be stored in the company vault until it is prepared for unboxing. The unboxing of your package will be video recorded for security and insurance purposes. All merchandise will be laid out on a table within clear view of the camera to document the contents. Your merchandise will be matched up with your itemized list that you have included.

Note: South Bay Galleries will generate its own inventory list of your merchandise as well. If you do not include an itemized list, South Bay Galleries generated inventory list will be shared with you via e-mail for your own records.

Confirmation of Receipt

After your package is unboxed, it will be checked against your inventory list. At this time South Bay Galleries will generate an inventory list as well. After this is completed, your representative will contact you to discuss the contents of the package.

Appraisal Timeframe

Depending on the amount of merchandise that is sent to South Bay Galleries, the appraisal process can take anywhere from one to three business days.

Valuation of Bullion and Semi-Numismatic Items

The value of bullion and semi-numismatic items will be valued using the spot price of the metal(s) (gold, silver, platinum, palladium, etc.) at the start of the business day (9 am EST) the day the package was received by South Bay Galleries LLC contingent on the package being delivered to South Bay Galleries LLC by 12 pm EST. Any package that is received by South Bay Galleries LLC after 12 pm EST will be evaluated using the spot price of the metal(s) at the start of the following business day (9 am EST). These values will be valid for 3 business days, after which the values will be reevaluated with the current spot price of the metal(s).

Discussing Appraisal Values and Further Actions

After the appraisal is complete, your representative will contact you to go over each items value individually. At this point, the representative and the client will discuss options for their merchandise. The client may wish to sell, trade, or have their merchandise returned to them at no charge. Throughout the entire appraisal procedure, the client may request to have the merchandise returned to them at any time. The above actions are all strictly options and nothing is done without the client’s consent.  

Agreed Upon Transaction

If a transaction is agreed upon between the representative and the client whether it be selling or trading, a contract will be composed. The contract will have South Bay Galleries’ terms and conditions along with the client’s item(s) and value(s) included in the agreed upon transaction. Also included in the contract will be exactly what the client is receiving in return from South Bay Galleries for the sale or trade. This contract must be signed before anything is sold or traded to or from South Bay Galleries. The client’s merchandise will remain in the vault of South Bay Galleries during the contract process. None of the client’s merchandise will not be sold or liquidated without the consent and signed contract from the client.

 Note: If the client and representative do not come to an agreed upon transaction or if the client simply wishes to have their merchandise back, South Bay Galleries will return the merchandise via FedEx fully insured at no charge within two business days. Again, nothing is done without the client’s consent. This is a step-by-step process between the client and the representative of South Bay Galleries, we strive to make this process as simple as possible for both parties and will do our best to accommodate the client in any way possible.